The National Insurance Commission (NAICOM) has released a list of 1,582 unresolved claims filed by customers against various insurance companies.
According to the document, Complaints Against Insurance Companies, published on its website, Industrial and General Insurance (IGI) topped the list with 327 complaints, followed by African Alliance Insurance with 282 and Standard Alliance Insurance with 229.
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NAICOM recently warned that insurance firms must settle all cases it resolves, saying the move aims to clean up the industry and curb the frequent excuses used to delay payments. The commission also emphasised that companies will bear the costs incurred during dispute resolution.
It further urged insurers to meet their obligations and settle outstanding claims promptly, stressing the need for ethical practices.
As part of its efforts to enhance efficiency, NAICOM launched a Complaint Management Portal, encouraging policyholders to use the platform for swift dispute resolution.