The Lagos State Traffic Management Authority has introduced a new toll-free emergency short-code, 3367, as part of efforts to improve traffic control, speed up emergency response and enhance accountability across the state.
The newly launched hotline replaces the agency’s previous long-service code, providing residents with a simpler and free platform for reporting traffic-related incidents.
In a statement released on Sunday by the Director of the Public Affairs and Enlightenment Department, Adebayo Taofiq, LASTMA announced that the 3367 short-code is accessible to users on MTN, Glo and 9mobile (Etisalat) networks.
The agency explained that members of the public can use the hotline to report road crashes, broken-down vehicles, stranded tankers, disabled articulated trucks, traffic obstructions and other emergencies requiring immediate attention.
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LASTMA also stated that the platform allows residents to report the behaviour, professionalism and operational conduct of its officials, reinforcing the agency’s commitment to transparency, accountability and improved service delivery.
To ensure wider accessibility, callers can communicate with hotline operators in English, Yoruba or Pidgin English, a move aimed at encouraging greater public participation and removing language barriers during emergencies.
Speaking on the initiative, LASTMA General Manager, Olalekan Bakare-Oki, described the launch of the hotline as a significant milestone in advancing road safety through technology-driven traffic management.
According to him, the new platform demonstrates the agency’s resolve to build a more responsive, citizen-focused and technology-enabled traffic management system.
“The inauguration of the 3367 Toll-Free Short-Code Hotline represents another monumental stride towards institutionalising a safer, more efficient and highly responsive transportation ecosystem across Lagos State.
“It provides residents with a direct, convenient and cost-free channel through which incidents requiring immediate intervention can be promptly reported,” Bakare-Oki said.
He further noted that the increasing population and transportation demands in Lagos require a proactive traffic management system supported by technology and capable of addressing emerging challenges without delay.
Bakare-Oki assured residents that every report received through the hotline would be treated with professionalism and confidentiality before being forwarded to the relevant operational teams for swift action.
He also encouraged Lagos residents to make effective use of the new platform to promote safer roads, strengthen accountability and support efforts aimed at creating a more efficient transportation system across the state.