The Federal Competition and Consumer Protection Commission (FCCPC) has commenced an investigation into Uber’s sudden withdrawal from Nigeria, with particular attention on how the ride-hailing company handled services that customers had already paid for or were yet to receive.
FCCPC Chief Executive Officer, Tunji Bello, disclosed this in an interview with Bloomberg on Sunday, saying the commission was examining the circumstances surrounding the company’s departure.
He said officials at the Federal Competition & Consumer Protection Commission are “looking into the manner of their exit, particularly in respect of unfulfilled services to the customers”.
Uber announced on September 2 that it would discontinue its operations in Nigeria and Uganda with immediate effect.
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“After a thorough review, we have taken the difficult decision to wind down operations in Nigeria and Uganda, effective September 2, 2026. This decision is limited strictly to these two markets and does not impact our operations across the rest of the continent,” the company said.
The announcement has opened an opportunity for competitors in Nigeria’s ride-hailing market, with Bolt and inDrive indicating plans to increase their presence and capture a larger share of the market left behind by Uber.
Uber’s withdrawal came on the same day the company announced plans to eliminate more than 3,000 jobs globally as part of a restructuring exercise aimed at reducing management layers and redirecting expenditure towards its core business.
The company has also encountered several challenges in Nigeria over the years, including protests by drivers over fares, commission charges and alleged poor treatment in 2017, 2023 and 2025.
The FCCPC’s probe is expected to focus particularly on how Uber addressed its outstanding obligations to customers as it brought its Nigerian operations to an end.