Kehinde Fajobi
FirstBank has dismissed reports suggesting it is undergoing a system upgrade, clarifying that the recent notice about transitioning to a new cloud-based platform was directed specifically at vendors, not customers.
In a statement issued on Friday, the bank explained that a message sent to vendors was misinterpreted and inaccurately reported. The communication was about moving from the existing I-Supplier Platform to a new Cloud-based Supplier Platform designed to enhance vendor capabilities and benefits.
“The message which was incorrectly interpreted and reported was sent to, and intended for our vendors only and focused on transitioning from our current I-Supplier Platform (our automated platform that connects us to suppliers) to a new Cloud-based Supplier Platform (world-class platform for managing suppliers), to enable additional capabilities and benefits for our vendors,” the statement clarified.
The bank reassured customers, stating, “Please be informed that no system upgrade is currently underway, and all our customer applications are fully operational. We are not experiencing disruption to our services, and our banking systems, customer transactions, channels, etc., will not be affected by the enhanced supplier platform.”
FirstBank reiterated its commitment to seamless service delivery for its customers.