Kehinde Fajobi
MTN Nigeria has apologised to its customers after a sudden 200% increase in the price of its 15GB data bundle sparked outrage.
Subscribers were shocked when the weekly plan jumped from ₦2,000 to ₦6,000, leading to widespread complaints on social media.
In a message shared online on Thursday, MTN acknowledged the frustration and admitted fault.
“To our 15G digital bundle lovers. You dey vex. We know. We know how upsetting it must have been to suddenly wake up to a 200% increase on your favourite digital bundle,” the statement read.
“We could share several reasons, and provide explanations, but omo, all that one na story. We don cast. We get it and admit it. Let’s just say na mistake.”
The telecom giant then appealed for forgiveness, referencing the season of love.
READ ALSO: Telecoms Tariff Hike: MTN Nigeria, Others Increases Data Charges, Releases New Pricing Structure
“In this love season, don’t stay angry with us. Please forgive and forget. You matter die and we will never stop showing you how much. Let’s continue our relationship. Thank you for your understanding.”
While MTN is the first to implement new tariffs, Airtel and Globacom are expected to follow after the Nigerian Communications Commission (NCC) approved a 50% hike in January.
The Nigeria Labour Congress (NLC) has condemned the increase and demanded an immediate reversal.