The Federal Competition and Consumer Protection Commission (FCCPC) has welcomed the judgment of the Federal High Court in Abuja affirming its authority to investigate consumer complaints, following the dismissal of a suit filed by Air Peace.
In a statement issued on Monday by its Director of Corporate Affairs, Ondaje Ijagwu, the Commission described the ruling as a significant clarification of its statutory powers to carry out investigations and issue summons in line with its mandate.
The judgment, delivered by James Omotosho, upheld the Commission’s authority under the Federal Competition and Consumer Protection Act, 2018, which empowers it to receive complaints, assess cases, and take necessary lawful actions to protect consumers.
According to the FCCPC, the court’s decision reinforces its role as the primary regulator responsible for ensuring fair competition and safeguarding consumer rights across Nigeria’s marketplace.
Reacting to the development, the Commission’s Executive Vice Chairman and Chief Executive Officer, Tunji Bello, described the ruling as a major boost for consumer protection and regulatory oversight.
“We welcome this judgment, which provides useful clarity on the importance of regulatory oversight in protecting consumers and promoting fair market practices,” Bello said.
He noted that the case originated from complaints by airline passengers over issues such as unrefunded ticket fares, flight cancellations, and other service-related challenges.
Bello emphasised that the ruling reaffirms the principle that consumers are entitled to fair treatment, transparency, and accountability when they pay for services.
“Consumers who pay for services deserve fair treatment and accountability. This judgment strengthens our resolve to ensure that their rights are protected at all times,” he added.
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He, however, clarified that investigations conducted by the Commission should not be interpreted as a declaration of guilt against any company.
“Investigation is an administrative process intended to establish facts and determine whether further action is warranted. It does not amount to a finding of liability or wrongdoing,” Bello explained.
Reiterating the Commission’s commitment to due process, Bello assured that all engagements with businesses would remain professional, fair, and transparent.
He also urged companies operating in Nigeria to cooperate with lawful regulatory processes and strengthen their internal complaint resolution mechanisms to address consumer issues promptly.
The FCCPC maintained that it would continue to act within its mandate to protect consumers, promote competition, and enhance confidence in critical sectors such as aviation, which has seen a rise in complaints over delays, cancellations, and refund challenges.
Analysts say the court’s decision is likely to strengthen the Commission’s enforcement powers and encourage greater compliance among service providers, especially as regulatory scrutiny intensifies across key industries.